Frequently Asked Questions

Before the Shoot

WHAT TIME SHOULD I ARRIVE?

Please arrive 5 minutes ahead of your appointment time. Our team will be ready to welcome your pawfect pet to the studio and get them settled in. As there will be booking before and after your time slot we cannot accommodate arrival time more than 15 minutes early or late.

IS THERE A SIZE LIMIT?

We can shoot pets up to a maximum weight of 60kg

CAN I HAVE MORE THAN ONE PET IN THE PICTURE AT THE SAME TIME?

We cannot photography more than one pet per booking. Our equipment cannot shoot more than one animal at a time. If you have multiple pets please book additional sessions and we will talk to you about options to combine your furbabies in to one image in postproduction.

HOW SHOULD I PREPARE MY DOG BEFORE THE SHOOT?

Please ensure that you dog is is looking their very best when they arrive to the studio. They need to be dry, clean and recently brushed. Please also ensure that you pet has had time to do their toileting before the shoot! Some humans find it better if they do not feed their doggy for a few hours before the appointment so that their furbaby reacts more willingly to treats.

WHERE IS YOUR PHOTOGRAPHY STUDIO?

Our mobile studio is based in Milton Keynes but we may be attending an event near you soon.

Please contact us if you would like us to attend your event.

IS THERE PARKING AT THE STUDIO?

Yes.

WILL I BE REQUIRED TO SIGN A DISCLAIMER?

The owner attending the shoot must be over 18 and will be required to sign a legal disclaimer before the photoshoot can take place. We take time to settle every pet into the studio and always focus on their wellbeing and safety. They are not required to jump leap or perform. Equally there are no flashing lights to scare them.

During the Shoot

WHAT IF MY DOG IS SCARED OF THE CAMERA?

The camera is hidden and triggered remotely. Some pets take longer than other to feel comfortable in the studio, but most enjoy the cuddles and treats after they have got used to their new surroundings. As long as they can stand and look down to eat a treat or react to a toy we will be able to capture Pawfect images of your best friend.

IS IT SAFE?

The safety of your dog is most important to us. Our mobile studio has been checked by a vet. The shooting table has been tested for dogs up to 60kg.

CAN I FILM OR TAKE PHOTOS DURING THE PHOTO SHOOT?

The use of mobile phones, or cameras during the photo shoot is strictly prohibited. Anyone trying to take photos during the shoot will politely be asked to delete them or the shoot will need to be stopped with no recourse for a refund.

Booking, Payment and Timescales

HOW DO I BOOK A PHOTO SHOOT?

Please call us on 01908 227755 or use our online booking form. Time slots are available by appointment only 7 days a week between 9.00am and 8.00pm

WHAT IF MY DOG HAS AN OFF DAY?

On the very rare occasion that your dog has an off day and we are unable to capture any useable images we will offer you a 25% refund on the failed shoot. If you think they will be better on another day we will offer a 50% discount for a the same pet on another day

WHAT IF I NEED TO CANCEL OR REARRANGE THE SHOOT?
You can cancelled or rearrange the shoot for whatever reason with no financial penalty up to 48 hours ahead of your shoot time. Shoots cancelled with less than 48 hours notice will not be eligible for a refund. Rearranged shoots with less than 48 hours notice will incur a 50% rearrangement fee.
HOW CAN I PAY FOR THE SHOOT OR PRINTS?

We accept all major debit and credit cards.

CAN I ORDER ADDITIONAL PRINTS ONLINE IN THE FUTURE?

Purchased images from the shoot will be made available on a secure website for order of additional prints and wall art in the future. Digital download images will incur a £25 resupply fee if you lose the originals so please ensure that your images are backed up safe and sound in multiple locations.

WHEN DO I NEED TO PAY?

Payment for the photo shoot is required in full at the time of booking and is subject to our cancellation policy. Print and wall art orders will not be processed until payment has been made in full. Once an order for wall art has been received it cannot be changed.

Pricing and IMage Quality 

DO I GET ALL OF THE IMAGES FROM THE SHOOT?

No. We edit the number of images you have purchasd. We will select the best images from your shoot, but you will see them as they are being taken and can indicate your preference.

HOW LONG WILL IT TAKE TO GET MY ORDERED IMAGES?

Digital download images will normally be available for download within 48hours of purchase. Prints and wall art usually take 2-4 weeks for delivery depending upon the time of year.

HOW DO MY IMAGES GET DELIVERED?
Digital images are delivered by an email download link. Wall art and prints are delivered to you home address.
WHAT IS A SOCIAL MEDIA IMAGE VS A PREMIUM EDIT?
Social media edits are 72dpi images that are ready for you just after your shoot, ideal for sharing on social media. They also include the Unique Underdogs logo in the corner.
Premium edits are professionally edited in our post-production studio and delivered at full resolution, ideal for reproduction at any size.
HOW MUCH ARE YOUR PRINT PRICES?

Our print prices are available to see on our website. Voucher codes and special offers will vary from time to time and are subject to terms and conditions. Please like our social media pages to be kept up to date with our latest prices and special offers.

WHAT QUALITY ARE YOUR PRINTS?

We use the very best commercial print lab partners to deliver your wall art and prints. They have been carefully selected based upon the quality of the inks and materials used together with their quality control processes. Images are captured during the shoot using the very best state of the art cameras and lenses to ensure that your images are of the very highest quality available.

CAN I BUY A GIFT VOUCHER?

Yes we have a range of gift vouchers available. Please call us on 01908 227755 or purchase online.

WHO OWNS THE COPYRIGHT TO THE IMAGES?

The copyright of the images remains the property of Unique Underdog Ltd. Images purchased will be issued with a global personal usage image licence. On the disclaimer for you will be asked to indicate if you grant us permission to use you pets images for marketing or commercial purposes.